If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment. 

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment. 

Details of the hubs are below: 

South Westminster Centre for Health 

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico) 

6.30-8pm on weekdays and 9am-4pm on Saturdays 

The Connaught Square Practice 

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday 

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays. 

Find out more here about the Enhanced Access service 

We also offer telephone consultations with a GP. We recommend patients do this as it’s more efficient for us; doctors can handle three times as many telephone as face to face appointments in the same day. 

When booking a face-to-face appointment, please tell the Receptionist who your usual GP is. We will try to provide you with an appointment with your usual GP, or will set up an appointment with another practitioner if your usual GP is not available. 

Our Practice Nurse can provide all necessary information on child immunisations, smear test results or travel vaccinations. 

Please tell us:
• if there’s a specific doctor, nurse or other health professional you would prefer to respond;
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
• if you need an interpreter;
• if you have any other access or communication needs. 

Please be on time and use the Patient Check-In screen to inform the staff that you have arrived for your appointment. Once you have done that, please proceed to the Waiting Room and wait for the doctor to call your name.  

Please note that if you arrive more than 10 minutes late for your appointment, the GP or Nurse will not be able to see you and the Receptionist will have to reschedule your appointment. 

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it. 

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else. 

If you are cancelling, please telephone us on 020 7402 4026 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else. 

Alternatively, you can cancel your appointment online using SystmOnline or The NHS App if you are signed up to the service. 

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month 

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). 

Repeated failure to attend booked appointments is a significant waste of NHS resources 

Please inform Reception if you require an interpreter when booking your appointment. 

If possible, please try to telephone reception before 10am if you require a home visit. 

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. 

House visits are only available for patients who are housebound because of illness or disability. 

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery. 

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here