Practice opening hours and telephone line operating times 

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.
 NHS 111 online is for people aged 5 and over. Call 111 if you 
need help for a child under 5.



Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Complaints and feedback

We welcome all comments on the services provided by the Practice. We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received. If you are complaining on behalf of someone else, we need to know that you have their permission to do so. A note signed by the person concerned will be required unless they are incapable of providing this due to illness or disability.

If you make a complaint it is a policy of this organisation to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

In the first instance, please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact Sam Uddin, Practice Manager, who will try to resolve the issue and offer you further advice on the complaints procedure. If your concerns cannot be resolved at this stage and you wish to make a formal complaint, please inform us as soon as possible, ideally within a matter of days. This will enable the organisation to get a clear picture of the circumstances surrounding the complaint.

If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

• Within 12 months of the incident that caused the problem OR
• Within 12 months from when the complaint comes to your notice

We will acknowledge your complaint within 7 working days of receiving it.

When we look into your complaint we aim to:

• Ascertain the full circumstances of the complaint
• Make arrangements for you to discuss the problem with those concerned, if you would like this
• Make sure you receive an apology, where this is appropriate
• Identify what the organisation can do to make sure the problem does not happen again

You and Your General Practice

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team.

If you would like to submit any feedback to your Integrated Care Board (ICB), NHS North West London ICB, please click here.

Give feedback on care

Our service is regulated and assessed by the Care Quality Commission (CQC). Please provide feedback to CQC on care you have received from us via Give Feedback on Care. You can also contact CQC by phone on 03000 616161.

If you want to contact us about a change of address or patient details 

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details are incorrect in order for this to be amended. Please inform us of any changes so our records for you are accurate and up to date. 

Sharing your mobile telephone number 

If you provide us with your mobile phone number, we may use this to send you reminders about your appointments or other health screening information. Please let us know if you do not wish to receive reminders on your mobile.