Ordering repeat prescriptions
1- SystmOnline: The easiest, safest, and quickest way to order your repeat prescription:
This account shows you all your repeat medicine and dosage and you can choose the ones you need.
Please contact us if you need to access our online system.
Contact usOther ways to order your prescription include:
2- The NHS app:
3- Our online form: This is suitable for Pharmacy only and patients without access to the NHS App.
4- In person
Drop your repeat slip in at the reception pharmacy counter with the required items clearly marked.
Collecting your prescription
You can usually collect your prescription from the pharmacy two working days after you have ordered it.
Nominate a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
Collecting your prescription
You can usually collect your prescription from the pharmacy 48 hours after you have ordered it.
Change your pharmacy
You can change your nominated pharmacy at any time:
- using our online system:
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP. EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances.
For more detailed information, download the EPS patient information leaflet or watch this video:
Asking questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works,
how and when to take it, possible side effects and answers to
your common questions.
Frequently asked questions
What do I do if I run out of medication?
If you have run out of your medication, most pharmacies can offer a three to seven day emergency supply until your prescription has been processed. Therefore, we cannot provide slots in our urgent phone-in clinics to manage repeat prescriptions.
How can I get a private prescription?
Private prescriptions cannot always be transferred to NHS prescriptions. Please make an appointment to discuss this with a GP and bring the letter from your private consultant/physician stating what medications they would like you to have.
Travelling abroad
If you are going abroad, a one-off prescription for 3 months can be given. For longer periods away we would recommend a consultation with a local doctor or arranging a private prescription from the surgery to cover the additional time away.
What does it mean if you ask to do a medication review?
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
How much do prescriptions costs?
Find out more about prescription charges (nhs.uk).
What should you do with old medicines?
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
What do pharmacists do?
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Learn more about Clinical Pharmacists here